Frequently Asked Questions

Find answers to common questions about Home Harmony.

General Questions

1. What products do you offer?
We specialize in high-quality home essentials, including kitchenware, storage solutions, and home décor items.

2. Where are you located?
We are based in Tampa, FL, but we ship worldwide.

3. How can I contact customer service?
You can reach us via email at info@matnx.com or by phone at +1 605-513-8204.

4. Do you offer gift cards?
Yes, we offer digital gift cards in various denominations.

Ordering & Payment

5. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay.

6. Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 24 hours of purchase.

7. Is my payment information secure?
Yes! We use secure encryption technology to protect your payment details.

8. Do you charge sales tax?
Sales tax is applied where required by law and is calculated at checkout.

9. How do I use a discount code?
Enter your discount code at checkout before completing your order.

Shipping & Delivery

10. Do you offer free shipping?
Yes, we offer free shipping within the USA.

11. How long does shipping take?
Orders within the USA typically arrive within 7 business days. International orders may take longer.

12. Can I track my order?
Yes! A tracking number will be emailed to you once your order ships.

13. Do you ship internationally?
Yes, we ship worldwide. Shipping rates vary by country.

14. What if my order is lost or delayed?
If your order is delayed, please contact us for assistance.

Returns & Exchanges

15. What is your return policy?
We accept returns within 30 days of delivery. Items must be in original condition.

16. How do I request a return?
Contact us with your order details to initiate a return.

17. Do you offer exchanges?
Yes, we allow exchanges within 30 days of delivery.

18. Who covers return shipping costs?
Customers are responsible for return shipping unless the item is defective.

19. When will I receive my refund?
Refunds are processed within 5-7 business days after we receive the returned item.

Product Care

20. How do I clean and maintain my products?
Each product comes with care instructions. Please refer to the packaging or product details page for specific guidelines.